Frequently Asked Questions

The Frequently Asked Questions below offer solutions and practical advice for some of our most common queries.

I haven’t received my registration email

I haven’t received my registration email
There are several reasons why you may not have received email from us.

We would suggest you try the following:

  • Check your spam/junk and trash folders and mark emails from Outsource Training Academy as safe/trusted/not spam.
  • If you collect your email using a mail program rather than a logging into a website (eg. outlook or maybe a phone client) spam may only be visible if you log into the webmail account. You may need to log into your email’s web interface to see the spam folder. It may not be visible on a mail client (like outlook or a smartphone).
  • It can sometimes take time for the email to come through. Please be patient. If after 24 hours you have not received your email you may have entered the wrong email address. Please get in touch.
Am I already registered?

Try searching your emails for your registration confirmation email. This will contain a link to your profile.


If you haven’t already, visit and click on Login from the menu if you cannot locate your password click the Lost your Password link and enter the email address you would have used to register.

How do I register for a course?

In order to register for a course, you will first need an account with Outsource Training Academy.

Please complete the contact form on our contact page and a member of staff will be in touch.

Creating an account is easy our staff will provide login details to you via email.

I cannot find my Certificate of Completion after completing the course

Remember to mark all lesson topics complete before commencing to the Final Quiz Assessment. Passing the quiz is now the final step to completing the course and getting a cert.


How do I progress through the enrolled course?

Course progression requires users to progress through the course steps (lessons and topics) in the order in which they are laid out. Users cannot jump around and skip lessons, topics, or quizzes.

A user must read the topic presented, complete any questions presented, and mark topic complete in the first lesson before they can take the second one.

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